Free information technology advice service for people aged 65 and over

 

COVID-19 has brought home the importance of being able to use our smartphones, laptops, desktops etc. for keeping in contact with friends and loved ones.

Shopping online, booking a seat on the train, or even using a parking meter are things on which we may benefit from some advice. As for setting up a new phone, or computer, we don’t all have someone we can turn to for technical guidance.

Thanks to Dublin City Council we have been made aware that a new information technology advice service is now available for people aged sixty five and over. Details of this new service are provided below:

 

  • The service is being provided by a new voluntary organisation under the name of generationtech.ie

  • Website: https://generationtech.ie/

  • This website contains helpful advice and a collection of video tutorials.

  • With over 71 volunteers on 3 shifts from 8 AM to 8 PM 7 days a week generation tech is now taking calls daily, from all corners of Ireland.

  • Their contact number is: 01-9633288

 

Things they can help with:

Tablets, Phones, PCs, software, other hardware, and facilities such as Alexa, Google Assistant, broadband, Skype, routers, Wi-Fi and other IT issues.

Who can avail of the service?

Anyone aged 65+ on the island of Ireland can access the service.

How much does it cost?

This is a completely free service; all time is donated by volunteers free of charge.

Are callers protected?

This is a free service, and as such, no-one will be asked for any personal details such as access to their bank details, cards etc. They will be making the call distribution random and all calls are recorded. The Twitter feed is also logged. During a help session, it may be necessary to install a support tool, but that can be uninstalled, and the caller will be encouraged to do so, immediately after the call.

 

IMPORTANT

IT IS EMPHASISED THAT YOU SHOULD NEVER REVEAL YOUR CREDIT CARD, BANKING, OR OTHER SENSITIVE INFORMATION, OVER THE PHONE, OR ONLINE